Refund Policy

1. Policy Statement

By subscribing to or purchasing credit packages from Tancky AI ("we," "our," or "us"), you acknowledge that you have read, understood, and agreed to be bound by all terms and conditions set forth in this policy. If you have questions before completing a transaction, please reach out to us at support@tancky.io.

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2. Subscription & Credit Details

Plans and Pricing

Tancky AI offers flexible billing models, including recurring subscription plans (monthly and annual) and on-demand credit packages. Detailed tier specifications, feature access, and prices are clearly listed on our Pricing page.

Credit Allocation & Usage

• Computation Allocation: Credits are allocated upon successful transaction. For subscriptions, credits renew at the start of each billing cycle.
• Consumption on Demand: Image combining tasks consume credits based on requested image resolutions, pipeline complexity, and the number of input references.
• Failed Task Protection: Credits are automatically returned for confirmed failed generations. If a request times out, we check its final status first.
• Content Policy Restrictions: Our service enforces automated safety classifiers to prevent the generation of harmful, infringing, or inappropriate material. Requests blocked by safety classifiers before processing incur zero credit loss.

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3. Cancellation Policy

You retain complete autonomy over your subscription:

• Cancel Anytime: You can cancel active subscriptions at any time directly through your account dashboard under Settings.
• No Hidden Fees: Cancellation is effective immediately for the upcoming billing cycle without penalty or cancellation charges.
• Retained Benefits Until Cycle End: Upon cancellation, you maintain full access to all paid features and remaining active credits until the conclusion of your current billing period.
• Data Preservation: Your generation history, combined image downloads, and project records remain securely preserved in your account.

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4. Refund Policy and Eligibility

Because generative AI image synthesis relies on real-time, high-performance GPU clusters that incur dedicated cloud infrastructure costs the moment a render begins, we enforce transparent refund guidelines.

We strongly encourage all users to test our platform using complimentary trial credits before purchasing paid plans.

Eligibility for a Full Refund

A full (100%) refund is available exclusively when meeting both of the following requirements:

1. The refund request is submitted within 24 hours of the initial purchase timestamp.
2. Zero credits have been consumed from the purchased subscription or credit package.

Non-Refundable Situations

Refunds cannot be issued in the following circumstances:

• Requests submitted more than 24 hours after the transaction date and time.
• Non-first purchases, including recurring renewal charges and repeated credit pack purchases.
• Accounts that have consumed any portion of the credits to run successful image combining tasks, as GPU compute resources have already been utilized.
• Purchases completed with promotional coupon codes, special discounts, or seasonal sales.
• Failure to cancel an active recurring subscription prior to its scheduled renewal date.

Discretionary Partial Deductions

If a user encounters severe technical platform defects that our support engineering team cannot resolve, and an exceptional refund is approved at management discretion, the refund value is calculated using the following standard:

Refund Amount = Amount Paid - Value of Consumed Credits

The value of consumed credits is determined by the standard pro-rata unit cost of the purchased package.

Generation Defect Inquiries

Generative neural models produce non-deterministic creative outputs. Subjective aesthetic preferences or stylistic variations do not represent technical defects.

However, if you encounter an unambiguous system failure (such as an entirely blank canvas, corrupted image artifact, or broken download link verified by our logs), please contact us within 7 days with the Task ID. Our support team will review the execution telemetry and happily re-credit your account for the affected render.

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5. How to Submit a Refund Request

To submit an eligible refund request, please contact our support team:

• Official Channel: Email support@tancky.io
• Required Information:
  1. Your registered Tancky AI account email address.
  2. The Transaction ID or Order Invoice Number.
  3. A clear description of the reason for your refund request.

Our operations team reviews all incoming requests within 24 to 48 business hours. Approved refunds are credited back to the original payment method through our certified payment processor. Standard banking processing typically takes 5 to 10 business days depending on your financial provider.