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Contact Us

Get in touch with the Tancky AI team for technical support, billing inquiries, and feedback.

Last updated: 2026-09-10

Get in Touch

Thank you for choosing Tancky AI. Whether you have questions regarding multi-image combination, encounter an unexpected generation outcome, need billing assistance, or want to discuss enterprise collaboration, our team is ready to assist you.

1. Official Contact Channel

To ensure timely tracking and organized resolution of every inquiry, we provide a single dedicated support channel:

Please direct all inquiries, feedback, billing requests, and partnership proposals directly to this address. We do not operate secondary email aliases or third-party ticket queues, guaranteeing that your request reaches our core technical and customer operations team directly.

2. Typical Response Times

  • General Inquiries & Technical Support: Usually answered within 24 to 48 business hours (Monday through Friday, 9:00 AM – 6:00 PM UTC+8).
  • Billing & Account Verification: Reviewed promptly within 12 to 24 business hours.
  • Weekend Inquiries: Reviewed on the next business day in the order received.

3. What We Can Help With

  • Image Combining Assistance: Troubleshooting image upload failures, supported image aspect ratios, or tips on prompt crafting for optimal lighting and perspective harmony.
  • Credit & Billing Inquiries: Assisting with credit package purchases, invoice receipts, automated failure credit checks, and refund inquiries under our Refund Policy.
  • Enterprise & Bulk Needs: Providing high-volume image synthesis arrangements and customized API integration support.
  • Feedback & Content Inquiries: Reporting generation anomalies or policy concerns.

4. Tips for Faster Resolution

When sending an email to support@tancky.io, including the following details helps us resolve your request much more quickly:

  1. Account Email: The email address linked to your Tancky AI account.
  2. Task ID / Order ID: The generation Task ID (available in your dashboard) or your purchase invoice / payment reference ID.
  3. Issue Description & Screenshots: A brief summary of what happened along with relevant screenshots or error codes.