Privacy Policy

Introduction

At Tancky AI ("we," "our," or "us"), your creative privacy and data security are our top priorities. This Privacy Policy outlines how our AI Image Combiner and photo merging service collects, processes, stores, and protects your personal information and uploaded visual assets.

By using our service, you acknowledge and agree to the practices described in this policy.

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1. Information We Collect

We collect only the essential information needed to provide reliable multi-image synthesis services:

• Uploaded Images: We process the images you upload only to provide our AI image editing and generation services, including safety checks, customer support, and quality review.
• Account Credentials: Your email address, authentication tokens, and user profile information when you register or sign in.
• Usage & Generation Data: Log details regarding aspect ratios, prompt inputs, generation timestamps, and credit consumption to ensure system performance and service reliability.
• Payment & Transaction Details: Payment processing is handled securely by certified third-party payment gateways (such as Stripe). We do not store or process your complete credit card or banking details on our servers.

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2. Image Retention & Deletion

We treat your creative assets with care and high security standards:

• Processing: Your uploaded photos are used to fulfill your generation requests. They are processed through secure, encrypted links for cloud computation, and are never showcased in public galleries or indexed by search engines.
• Limited Staff Access: Authorized staff may view your uploaded photos and generated results to resolve support requests, check result quality, and investigate safety issues.
• Automated Clearing: Uploaded source images are automatically cleared by the system about 7 days after upload. If you delete a generated image, we also clear its source images, unless another of your generations still uses them.

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3. Strict Model Training Commitment

We do not use your uploaded private photos to train, fine-tune, or improve public foundational AI models.

Your personal portraits, family pictures, and commercial product assets remain yours.

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4. Privacy of Generated Composites

• Private Workspace: Finished image combinations are saved directly to your account dashboard under your generation history.
• Access & Downloads: Free results are kept for about 7 days and paid results for 365 days. You can view and download your generated images from your dashboard during that time. If you need any image or record removed, contact us at support@tancky.io and we will assist you.
• No Public Exhibition: We do not showcase your personal generated outputs publicly without your explicit authorization.

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5. Data Security

We implement rigorous technical safeguards to protect your assets:

• HTTPS encryption for data in transit.
• Encrypted storage at rest using modern AES standards.
• Role-based controls for account and administrative access.

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6. Your Rights and Choices

Depending on your jurisdiction (including rights under GDPR and CCPA), you have the right to:

• Access, export, or request a portable copy of your account data.
• Request the immediate deletion of your account and all associated generation records.
• Opt out of non-essential communications and cookies.

To exercise any of these rights, please reach out via email at support@tancky.io or visit our Contact Us page.

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7. Merge Images Chrome Extension

Our browser extension, Merge Images by Tancky AI, works entirely on your device:

• What the extension handles: Only the images you choose to add by right-clicking, capturing a screenshot, uploading, or pasting, and for images from a website, the image's web address, which is used to read the image again after you grant permission. This is website content. The extension does not record the pages you visit and does not collect personal information or usage analytics.
• Stored only on your device: These images and addresses are kept only in the extension's local storage on your computer. They are never sent to our servers or to any third party, and we never sell them. Removing an image or clearing the collection deletes it from that storage.
• Website permissions on request: The extension reads an image from a website only after you choose to add it. If a site requires permission, the browser asks you first, and the permission is used only to read the images you add.
• Advanced edit is optional: Only when you click "Advanced edit" are the collected images passed to our Merge Images page in your browser, where they are processed locally in the same way as images you upload there.

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8. Updates to This Policy

We may update this Privacy Policy periodically to reflect technological improvements or regulatory adjustments. We will notify you of meaningful modifications by updating the revision date at the top of this page.

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9. Contact Information

If you have questions, feedback, or privacy-related concerns regarding this policy, please contact our support team at support@tancky.io.